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Responsible gaming

The Bingo Canoe brand assumes the ethical commitment of managing a socially responsible portal, focused on both physical Betting as well as digital channels and casino rooms. The main operational guideline is to safeguard a transparent entertainment ecosystem, implementing technical tools aimed at mitigating any risk associated with compulsive gambling.

Essential Foundations of Safe Gaming

Responsible conduct implies conceiving gaming activity merely as a planned entertainment cost and never as a source of economic income. The basic protection guidelines include:

  • Setting strictly unbreakable time and financial budget limits before starting each session.

  • Participating only using spare money, avoiding resorting to debts, credits, or loans.

  • Refraining from playing under states of emotional instability or under the influence of alcoholic beverages.

  • Avoiding the impulsive behavior of trying to recover balances lost in previous sessions.

In order to examine personal patterns, the operator provides a self-assessment test approved under the NODS metrics. Certain behaviors such as connecting to evade complex realities, falsifying the amounts played, or postponing family and professional duties constitute clear warning signs.

Prevention of Underage Access and Profile Validation

Participation in games of chance is strictly denied to citizens under 18 years of age. Bingo Canoe executes strict identity verification tasks for each person attempting to register a profile through the website or the mobile App.

  • Cross-checking Phase: On the registration form, it is mandatory to attach a valid identity document (DNI or NIE). The provided data is automatically verified with the Identity Verification Service dependent on the Directorate General for the Regulation of Gambling (DGOJ).

  • Information Privacy: The authentication flows and the secure storage of files are carried out strictly respecting the sections of the website’s Privacy Policy.

  • Account Blocking: If indications are detected that a profile belongs to a minor, the system will proceed to its immediate deactivation and permanent exclusion.

Control Tools and User Parameters

To promote healthy fund self-management, the Bingo Canoe system integrates configurable mandatory limitations.

Legal Deposit Limits

In accordance with current laws in Spain, bettors’ accounts have pre-established ceilings for depositing balance:

  • Daily Limit: A maximum of €600 per calendar day (from 00:00 to 24:00).

  • Weekly Limit: A maximum of €1,500 calculated from Monday at 00:00 to Sunday at 24:00.

  • Monthly Limit: A maximum of €3,000 spanning from the first day of the current month to the end of it.

Any user can voluntarily reduce these limits with immediate effect. Conversely, requests to increase or revoke these restrictions require the approval of a preventive psychometric test and the verification of risk-free behavior for a minimum period of three months, as established by the service’s Terms and Conditions.

Monitoring of Times and Expenses per Session

After performing the Login, the date and time record of the previous access is shown on the screen. Active connections permanently display a timer on the interface. In the specific case of virtual slots, it is mandatory to preset the maximum session duration and the spending limit before the first spin. The software will close the connection after registering 20 minutes of inactivity.

Automated Behavioral Detection Models

Bingo Canoe integrates a predictive analytical algorithm specialized in monitoring repetitive patterns or behavioral variations suspicious of gambling addiction.

If the system alerts are triggered, the following restrictive measures are automatically applied:

  • Sending a mandatory 72-hour notice that requires explicit read confirmation from the client.

  • Cancellation of the right to enjoy VIP club advantages or promotional balances from an active Bonus.

  • Total suspension of advertising correspondence or digital marketing newsletters.

  • Disabling the use of credit cards as a cashier deposit method.

  • Direct rejection of any request to raise legal financial ceilings.

Self-Exclusion Tools

State Registration (RGIAJ)

Players have the possibility of processing a global access ban for all authorized rooms in Spain by requesting their registration in the General Register of Interdictions of Access to Gambling (RGIAJ), supervised by the DGOJ.

Internal Voluntary Blocking

Bingo Canoe includes a voluntary self-exclusion section in the user panel. Its execution causes the instantaneous veto of the account for an unalterable period of at least 6 months. During this cycle, the placement of bets will be restricted, while maintaining the right to withdraw the remaining balance by requesting it from the support channel.

Social Commitment of the Firm and Dissemination

Bingo Canoe actively collaborates in the financing of research and sociological studies focused on the impacts of digital gambling. All details regarding the Corporate Social Responsibility plan and the company’s regulatory compliance are published in the About us tab.