Casino Bingo Canoe
Privacy policy
Identity of the Data Controller
The legal corporation in charge of processing personal information is MISURI, S.A.U. (trading as Bingo Canoe), provided with NIF A-28890516. Its registered office is located at Avda. de Bruselas nº 26, CP: 28109 Alcobendas (Madrid). Additional data on its registration in the commercial registry and ways to contact the ratified Data Protection Officer (DPO) can be found in the About us section.
Types of Data Subject to Processing
Navigation in Web Environments and Mobile Devices
Visits by anonymous users to the portal via desktop browsers or using the official mobile App do not involve nominal identification. The servers automatically collect elementary technical telemetry metrics, such as IP addresses, domain origin nodes, and navigation timestamps. Temporary storage on terminals is carried out through cookies according to current tracking regulations.
User Registration and Profile Activity
Once validation is completed in the Login form, the system manages the client’s operational information. This block of records integrates identity data, banking movements of deposits and withdrawals, the use of any requested advertising Bonus, as well as the gaming history in casino rooms and sports Betting.
Purposes and Transfer of Information
The use of personal data is exclusively oriented to enable navigation on the website, develop trend analysis, and attend to customer support requests. Processing flows are strictly based on the commitments of the Terms and Conditions accepted during registration.
MISURI, S.A.U. does not sell or transfer private records to third-party individuals or legal entities outside the service. Internal distribution is restricted to companies within the corporate group under rigorous criteria of operational necessity. External shipments of information occur only upon request from Public Administrations, Magistrates, or competent Courts in accordance with Spanish law, contemplating mandatory communications to comply with Responsible Gaming regulations.
Record Retention Periods
Customer information will remain stored only during the cycle necessary for the provision of services or while the active gaming profile persists. Upon concluding their operational utility, the files enter a state of legal blocking. During this phase, the data is isolated from ordinary processing, being safeguarded exclusively for a legal prescription period of 3 years against judicial contingencies or requirements of the Public Prosecutor’s Office. After this prescription period expires, definitive deletion is executed. In cases of ongoing litigation, the relevant files will be retained for evidentiary purposes until a final resolution is issued.
ARCO-POL Rights and AEPD Channels
Spanish privacy legislation confers on citizens a series of mandatory legal prerogatives in relation to their personal data:
Right of Access: Require confirmation about what types of personal data are being processed by the company.
Right of Rectification: Request the correction of those records that are inaccurate or outdated.
Right to Portability: Obtain a structured and interoperable digital extract of the data subject’s processed information.
Right to Restriction: Restrict the scope of processing under the specific assumptions established in the laws.
Right to Erasure: Demand the definitive deletion of data when the purposes of use have legally expired.
Right to Object: Cancel the deferred sending of commercial communications, newsletters, or marketing campaigns.
Revocation of Consent: Annul the processing authorizations that had been previously granted.
Agency Guardianship: File a formal complaint in defense of your rights before the Spanish Data Protection Agency (AEPD).
Interested parties can exercise these actions by sending a signed request, attaching a copy of their identity document, via certified mail to the Madrid offices or by writing to the email address dedicated to privacy support@bingo-canoe.com. Standardized request forms are available to the public on the official AEPD website.